Dandenong & District Aborigines Co-operative Ltd (DDACL) incorporating Bunurong Health Service will strive for excellence in the provision of professional services to meet the needs of our community.

Aims and Objectives:

• To provide Koori Children, Youth, Women Men and Elders living in our region with access to a range of Primary Health Services, which result in their leading healthy and active lifestyles; and help reducing the gap on Indigenous (Aboriginal and Torres Strait Islanders) disadvantage.
• To ensure Koori People living in the catchment areas are fully informed about which services and programs the organisation is delivering to meet their needs.
• To ensure that Koori People living in our catchment areas have opportunities to identify and participate in the activities and programs being run by the Co-operative and Health Service
• To strive for excellence in all services and programs which we deliver by establishing and maintaining good relationships and partnerships with other Koori, Mainstream and Government agencies in our region.

Male Doctors:
Dr Hung Nguyen Monday & Thursday
Dr Ben Carison Thursday (AM)

Female Doctors:
Dr Megan Barrett Wednesday
Dr Valentina Galak Wednesday
Dr Payal Singh Monday (PM), Thursday (PM) & Friday (AM).

Manager Aboriginal Health Services
Senior Aboriginal Health Worker
Aboriginal Health Worker - Male (Trainee)
Practice Nurse
Chronic Care Nurse
Health Service Supervisor
Midwife (4 days)
Maternal Aboriginal Health Worker
Medical Driver
Medical Receptionists
Mental Health Outreach Worker
Team Integrated Care Co-ordinator (4 days) & Outreach Worker

Paediatrician Fortnightly - Tuesday

Optometrist 2nd Wednesday of each Month

Maternal Child Health Nurse Fortnightly - Tuesday

Credentialed Mental Health Nurse - Tuesday

Credentialed Mental Health / Alcohol & Drug Nurse - Thursday

Endocrinologist Fortnightly - Thursday

Medication Review Pharmacist Fortnightly - Tuesday

Monday - Thursday 9.00am to 5.00pm
Friday - 9.00am to 4.30pm

Please have your Medicare Card, current Centrelink or DVA Concession Card ready when you arrive.

A standard consultation is 30 minutes, however if you think you need a longer appointment with the Doctor please advise Reception when making your
appointment.

Referrals to a specialist or other providers, may incur costs, ask your Doctor for details.

This Practice endeavours to maintain accurate Health records for all patients. You will be regularly asked to confirm your name, date-of-birth, address and gender.

This Practice issues recall reminder notices at times. If you do not wish to receive these notices please advise the Practice Nurse or Aboriginal Health Worker.

This practice requires at least 24 hour notice for medical transport. Transport services are only available for medical and/or specialist appointments.

Doctors at this Practice cannot take calls when they are in a consultation with a patient. If you need to talk to a Doctor, your call will be transferred to the Practice Nurse, who will triage the call and pass on the message to the Doctor. You will need to leave your contact number and the Doctor will contact you as
soon as possible if required. Test and Investigation results will not be given to you over the telephone.

Medical Appointments

Health Screening

Work Cover

Koori Maternity Services

Pathology/ECG

Child Health

Appointment Transport

Immunisation

Diabetes Education

Healthy Lifestyle

Pap Smears

Aboriginal Health Checks

Longer Consultations

Mental Health Care Plans

Chronic Care Plans

Home Visits

Child Health Checks

Health Promotion

Appointment Transport

Immunisation

Diabetes Education

Healthy Lifestyle

Pap Smears

Aboriginal Health Checks

Longer Consultations

Mental Health Care Plans

Chronic Care Plans

Dietician

Physiotherapist

Financial Counselor

Credentialed Alcohol & Drug Nurse

For After Hours Medical Treatment Please Call :
Doctor Doctor
on 132 660.

Your Privacy

Your Health record is confidential and protected by the Health Records Act 2001 (Vic). If you would like any information on this Act please ask at Reception or see: https://www.health.vic.gov.au/healthrecords/

This practice complies with the Health Privacy Principles , more information is available at: https://www.health.vic.gov.au/hsc/downloads/hppextract.pdf

Compliments & Complaints

If you have any compliments or complaints please complete the necessary form and ask for the Practice Manager. Further complaints can be made at the Office of the Health Services Commissioner or visit: https://www.health.vic.gov.au/hsc/

To contact the Health Services Commissioner:

Health Services Commissioner
Complaints and Information
PH: 1300 582 113
Fax No.: (03) 9032 3111
E-mail: hsc@dhhs.vic.gov.au

or write to the Office at:
Health Services Commissioner
26th Floor
570 Bourke Street
Melbourne. 3000
Victoria, Australia.